Why cant i download office 365 apps

Going forward, anytime you need to install or reinstall Office on this or another device, sign in to office. Tip: Keep your product key in a secure place as proof of purchase, and write down the account you used in case you need to retrieve it later. Step 1 : Go to www. Step 2 : After you sign in, select your name in the upper right-hand corner, and then select Order History. Step 3 : Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key this doesn't actually install Office.

Step 4 : Select Install Office again in the window where the product key appears. Step 5 : On the Hi. Let's get your Office page, follow the prompts to sign in again and associate your product key with your Microsoft account. Not every version of Office includes a product key, but if your's did it might be included on your order confirmation email, or the order history from the online retailer where you purchased Office.

Once you find your key, follow the steps below to redeem it. Step 2: Follow the steps on screen to add or create a new account. Select Accept on the email that was sent to you inviting you to share Office. Sign in with an existing Microsoft account or select Create one! Tip: When creating a new Microsoft account, you can use the same email from which you received your invitation. For example, if you received the invitation at your Gmail or Yahoo account, that same account can also become a Microsoft account if it isn't one already.

The important thing is to remember your account, since this is now the account associated with your copy of Office and is what you'll use to sign in and install Office on your devices. If you already completed this step, but can't remember your account, contact the person who shared the subscription with you.

You can then ask them to resend the invitation or send a new one to the account of your preference. Some versions of Office purchased through HUP don't need an account. Check which email address you signed in with by looking in the upper right corner of the window.

For example, it's possible you're signed in with a personal Microsoft account instead of your work or school account and the version of Office you're trying to install was provided through your work or school. Or you may have more than one Microsoft account and you're signed in with the wrong one.

From the upper right corner, select the name you signed in with, and then select Sign out. Not all Office subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. If your organization has one of these Microsoft plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.

If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.

Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.

Select your subscription from the list in Renew Office for business to see the steps for how to renew it. If you're on an Microsoft subscription, you will see an upgrade notification in the menu bar of your Office applications or you can update your version manually by signing in to Microsoft See Upgrade to Office using Office for business. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates.

Tip: You can download and run the Microsoft Support and Recovery Assistant to perform automated tests and recovery actions that help identify and fix sign in problems. Where you sign in depends on which service you're using. This is the account that you created or someone in your organization created on your behalf. If you use Office operated by 21Vianet in China , sign in with your work or school username and password at:.

If you use Office Germany , sign in with your work or school username and password at:. For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business? As an Office for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues.

After completing the installation, the Application Install window will open. Edge older or Internet Explorer. When the Application Install window appears, you will be asked if you want to install this application.

Select Install to continue. If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office. If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use.

For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure. See Uninstall Office for Mac for instructions on uninstalling the Office apps. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.

When you install Office it's automatically linked to your Office plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you.

The content of this article is specific to Office installation issues. Try these articles if you're looking for troubleshooting help for these Office services:. Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin. If your admin can't find a solution for you after using the information on the Office admin tab, he or she can contact support on your behalf.

You can also try the Community forums. To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool.

Admins should also see the Office for business tab for more general Office installation issues. No option to install Office, Project, or Visio Switched Office plans and now can't use Office Office is taking very long to install Install Office on more than five computers.

Get your organization set up Upgrade users to the latest version of Office Deploy Office to multiple computers in an organization. Assign, remove, or buy more licenses Activate volume license editions of Office. When you first sign up for Office for business and you try to install Office or Project or Visio if you also have a subscription for those apps you might see a message that says you can't install Office because you don't have a license.

This could happen because of a delay between your initial sign in and Office for business setting up your environment. Try signing out of Office and then signing back in. It could also happen because you haven't assigned a license to yourself or your users. Do the following to check your licenses. If you don't see The latest desktop version of Office in the list or Project or Visio if you bought plans with those applications , see Assign licenses to users in Office for business.

See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. If your organization has one of these Microsoft plans, as the admin, you can switch to a different Office plan or subscription , or in addition to the subscription you already have, buy another Office for business subscription for those users who require the full version of Office.

If you're not sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see Office for business. If you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience.

You can activate Office on up to five computers per user. If a user needs to install Office on a sixth computer, you have to deactivate an installation. See Deactivate Office if you see a "limit reached" error. To help you set up your organization, see Set up Office for business — Admin Help. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. See Upgrade users to the latest Office client.

You then deploy Office by using the software deployment method you typically use. You can also choose to have users sign into the Office portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. As the Office for business admin, you're responsible for Managing user software in Office You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office for business.

To remove licenses from users, see Remove licenses from users in Office for business. If you need more licenses, see Buy licenses for your Office for business subscription. To remove a license from your subscription, see Remove licenses from your Office for business subscription.

For help activating these editions, see Activate volume editions of Office. As an Office admin, you can check Office service health. This article is for Office installation issues.

The links below are specific to admins looking for troubleshooting help with these Office services. For more general not admin specific help in these areas, see the Additional help section on the Office for Business tab of this topic.

Outlook for email issues. Skype for Business. If this is a VL, then good luck with Microsoft, but if it's not then you are in violation of the licensing agreement.

Good idea! I had actually thought about that too but second guessed myself. I was like, nah Glad to know I'm not the only one who thinks like that. These are desktop computers but I can take my laptop to a cafe and at least see if it gives me the option to download it. I'll report back later when I make my coffee run. I tried to use a different internet connection and it worked! However, when I got back I tried the original internet and it worked too!

I've tried this on 3 different days but around the same time 11am-2pm CST. Maybe they just get flooded with requests during that time. It makes me a little bit concerned when a major company like Microsoft can't keep their own servers running but at least I got what I needed for now. Best regards, Jennifer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. A subscription to make the most of your time. Try one month free.

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